Cancellation & Refund Policy

At Nowhere in Particular, we aim to offer complete clarity and transparency across all our services and products. Because we offer a mix of consulting services, instant digital downloads and physical merchandise, different refund and cancellation rules apply to each category, as detailed below.

1. Consulting & Advisory Services

Because our mentors dedicate significant time to reviewing your intake form and preparing custom strategies before your call, the following rules apply to all single consultations, strategy calls and mentorship packages.

Cancellations and refunds

• 48+ hours' notice before the scheduled call: you are eligible for a 100% refund (minus any non-refundable payment processing fees charged by card processors).
• 24–48 hours' notice before the scheduled call: you are eligible for a 50% partial refund.
• Under 24 hours' notice or no-shows: non-refundable. If you fail to join your scheduled call within 15 minutes of the start time without prior notice, the session will be marked as a no-show and forfeited.
• 3-month mentorship package: eligible for a 100% refund up to 48 hours before the initial deep-dive call. Once the first call has been completed, no refunds will be granted for the remaining months or calls.

Rescheduling

• 24+ hours' notice: you may reschedule your session at no extra charge using the link in your booking confirmation email.
• Under 24 hours' notice: rescheduling requests made less than 24 hours before your call incur a £50 administrative re-booking fee to cover reserved calendar availability.

Provider cancellations

If Oli or Conner must reschedule due to an emergency or travel disruption, you will be offered your choice of priority re-booking or a 100% refund.

2. Digital Products (E-books, Guides & Downloads)

All sales are final: due to the instant delivery of digital files (e-books, downloadable PDFs, checklists and templates), all sales of digital products are non-refundable once downloaded or accessed.

Corrupted or defective files: if you have technical issues downloading your e-book or receive a corrupted file, please email info@nowhereinparticular.org with your order number and we will resend a working copy right away.

3. Physical Clothing & Merchandise

We want you to love your Nowhere in Particular travel gear and apparel. If you are not entirely satisfied with your purchase, we're here to help.

Returns and exchanges

• 14-day return window: you may request a return or exchange for physical merchandise (clothing, hats, travel gear) within 14 days of delivery.
• Item condition: to be eligible for a return, items must be unworn, unwashed, unused and in the same condition you received them, with all original tags attached.
• Return shipping costs: customers pay their own return shipping costs unless the item arrived damaged, defective or incorrect. Return shipping fees are non-refundable.

Damaged, defective or incorrect items

If your item arrives damaged, misprinted or defective, please contact us within 7 days of receiving your package with your order number and photos of the defect. We will dispatch a replacement or issue a full refund at no extra cost to you.

4. How to Request a Refund or Return

To return merchandise, cancel a consulting call or resolve a download issue, email info@nowhereinparticular.org or use our contact form. Please include your full name, your order number or booking email, and the reason for your request.

Refunds are processed back to your original payment method within 5–10 business days of approval, depending on your card issuer or bank.